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Once you place we get your order we get straight to work.

Due to to the fact that these are custom pieces, please allow 15 to 21 days from when your order is confirmed to receive the item(s).

We will send you an email to confirm your order.

If for any reason you have concerns we will be happy to answer any of your questions. Please us the CONTACT US form and we will be in touch to resolve any queries you may have.

 

We want you to be happy with your purchase but there may be times when you need to return an item for some reason. Below are some guidelines of when you can return items and how to return them.

Returns or exchanges must be made within 30 days of the date you received the product, product(s) must be unused and in original product packaging.

Where to return the product?

Once you file a request to return a product we will provide you with the return address. You can do so using the contact us page.

No refund will be given in the event of the following:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address). If your order does not arrive due to incorrect shipping address provided by yourself, the cost of the shipping to return the product will be covered by you.

2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).

3. You make wrong orders and we have shipped your orders.

4. You make wrong orders and you do not want to return the item ( Buyer must pay for the return shipping since they are asking for exchange for the items, this might happens usually for the item which has variants of size, that is why we always encourage buyer to check our sizing chart very carefully before making the orders to avoid any different perception of sizing standard for some countries or manufacturers. )

5. We can’t accept the unconditional return / refund.

6. You will be charged the shipping fee as well if your order was refused to receive by address or yourself.

Processing of Refunds:

Refunds will usually be issued between 5 – 7 days after receiving the returned product. The product must be in the same condition as you received it and with all the original packaging.You will be notified by email that your refund has been processed.


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